What our Customers say...

Testimonials

Having a disaster strike your home is a lot to handle. Here at SERVPRO we like to take the worry out of it and reassure our customers we will handle it. A customer from Bend, Oregon felt we did just that.

“SERVPRO of Salem West on-site personnel were prompt, courteous and attentive to my concerns.”

A storm is scary enough, especially when it hits home. It’s important to us to keep our customers informed and not left in the dark with the work and progress of the job on-site. Read what Scott from Bend, Oregon had to say.

“SERVPRO of Salem West on-site personnel clearly explained the cleaning and restoration process throughout the duration of the job.”

We love hearing the feedback from our customers. Jeff from Bend, Oregon strongly agreed with this statement.

“I was confident in the knowledge and professionalism of SERVPRO of Salem West, on-site personnel who performed the services on my home or place of business.” 

At SERVPRO we make sure our customers are happy and comfortable in a time of stress. A couple from Stayton, Oregon was happy to hear about that. 

"Jay was fantastic and very good about keeping us informed. Made process much easier in a stressful situation." 

Whether we are out on the job or in the office, we are very welcoming and helpful. Shirleen in Bend, Oregon agreed.

“SERVPRO of Salem West, office staff was courteous, polite and helpful throughout the duration of the job.”

Any disaster is unfortunate, but with a team like ours at SERVPRO we make it easier to handle knowing our team is on the job. Here's what Rick and Vickie said.

"Rick did an excellent job in providing information and assurance. Justin was absolutely excellent in raising our comfort level and communicating, Melinda was awesome in her communication and making the paperwork easy to deal with."

SERVPRO is happy to satisfy our customers. William felt just that.

“I’m satisfied with the services provided by SERVPRO of Salem West.”

We find it very important to keep our customers up to date and let them know what to expect when we are on the job. Gena from Mt. Angel, Oregon experienced just that. 

"Jay from SERVPRO was awesome! He was very communicative and timely! He also was very personable and explained everything that was going to happen and what to expect. We would highly recommend SERVPRO!"

We like to build a good rapport with our customers. Here is what a customer from Bend, Oregon had to say. 

“I would use SERVPRO of Salem West who assisted me during this loss for future cleaning and/ or restoration needs.”

Mold is a tricky mess to deal with. Handling it comes down to our outstanding employees here at SERVPRO. Dale had some great things to say about one of them. 

"Justin is an outstanding asset for SERVPRO. He has the ability to build honest relationships between customers and contractors, through his accountability, quality, timeliness and commitment to do the best for the customer."

SERVPRO has some of the best employees who are great at their jobs and very knowledgeable. Read what Jonathan had to say about our employees. 

"Justin is a great employee. He answered all my questions, was patient and courteous. We appreciated all his hard work. Lorenzo and Brandon did a great job as well." 

Mold is never a fun thing to deal with. SERVPRO is always here to take care of it. Meet another happy customer.  

"Friendly, courteous personnel -- we are very satisfied with their work."

SERVPRO is known to be faster with any size disaster! This is what Country Financial had to say. 

"Thank you for doing a great job for us last week. We really appreciate your professionalism and the speedy response. In addition, it was a pleasure doing lunch with you and getting more acquainted with what SERVPRO offers and how your company operates. Thanks again!"

Here at SERVPRO it's key to keep our customers up to date with progress to get them back up and running as soon as possible. Trilliant Property Management witnessed that first hand.

"They did a great job of explaining what they were doing. Shout out to Shawn, Rick, and Jay. Very respectful.

Also, Melinda did amazing by being in constant communication."  

SERVPRO is always there for commercial or personal help. This is what Linda had to say about our team. 

"I started recommending SERVPRO to my customers when I worked for an insurance company as a property claims adjuster. After seeing how the staff bent over backwards to make sure our insured's were satisfied--and witnessed their promptness and dedication to the job--I had them come out to my house to do several cleaning jobs.

Everything was done promptly and perfectly. Kay and Mike are committed to providing excellent customer service and excellent work on the site.

As an insurance adjuster, one of the things that I liked about SERVPRO was how easy they made it for me to do my job. If the insured was happy, it sure made my job easier, which meant that I recommended them again and again. On the rare occasion when something did go awry, SERVPRO always found a way to make it right. And that is the reason they are such a success in their business. Thanks for all your great work."

SERVPRO partners with great companies. Here's what one of our customers had to say.

"As a new business owner, it can be a grind getting those 1st jobs. I want to thank SERVPRO of Salem West for trusting DoneRite Plumbing with your valued customers.

The people make the business and Melissa & the rest of the SERVPRO staff have been amazing with welcoming us to the Salem business community!

We look forward to a long valuable relationship and will be recommending you to anyone in need of restoration services!"

Bad odors in your office make it difficult to work. Read what Joe from Salem, Oregon had to say.

"SERVPRO came to our office and was able to locate the unbearable odor underneath the floor.


When other companies couldn't locate the source of the bad odor, SERVPRO could.


Thanks for the prompt and courteous service you're company provided."

Fire can strike any business at any time. Read what Big Mountain Coffee has to say about SERVPRO of Salem West. 

"I would recommend SERVPRO to my family and friends."

In the world of property damage clean up and restoration, speed is the key word. Here's what Maurice and June of Keizer, Oregon had to say about SERVPRO of Salem West

"They were extremely efficient and did a great job in a hurry!"

If you ever have a fire or water damage CALL NOW (503) 393-9999.

Customer from all over the state of Oregon call SERVPRO of Salem West for help. Read what this Albany, Oregon customer had to say about us.

"SERVPRO of Salem West performed to my satisfaction!

Our team goals are to always have happy customers. If you need help with fire, water, mold or bio-hazard clean-up call SERVPRO of Salem West at (503) 393-9999

We are always happy to receive customer testimonials about the work we perform. Sometimes we get basic information at SERVPRO of Salem West. But this still allows our Salem, Oregon team know what we are doing a good job for our clients. Here's what Peter had to say.

"The services provided by SERVPRO of Salem West have been completed to my satisfaction!"

We can't say this is our best testimonial but it certainly proves another happy customer!

From the Willamette Valley Oregon to the Oregon coast line, SERVPRO of Salem West is always ready to help. Here's what one of our Independence, Oregon clients had to say.

"SERVPRO of Salem West was very good about going above and beyond to fix things for me."

When you have need for disaster clean, SERVPRO of Salem West - Oregon is always ready to help. You can reach us at (503) 393-9999

When there's snow and ice on the roads in Newport but there's still work to be done...read what this happy customer said about SERVPRO of Salem West - Oregon.

"Ice and snow made it difficult for the SERVPRO folks but the did their best! They cleaned the carpets and upholstery like the said they would!"

Appreciation for a Job Well Done!

When you have teams of people working with lots of customers in the Salem, Oregon are you want to be sure of one thing. Client Satisfaction. Read what this Salem couple said.

"I very much appreciated the calls each day in advance of staff visits. Rick and Jay were always happy and willing to answer any questions."

Nice job team!

It goes without saying that teamwork makes a dream work. Here's what one client had to say about Jay Priest, a valued team member at SERVPRO of Salem West.

"So appreciate Jay's work from start to finish. Polite thorough and helpful?"

 

There are a few things to consider when making hiring decisions. Technical skill scan be learned. We focus on finding the best people. Jay Priest is certainly an important part of our team.

Knowledge and courtesy is what it takes to ensure client satisfaction. Read what this client had to say about Jay Priest, one of SERVPRO of Salem West technician.

"Jay was very informative of each stage. He was very courteous and helpful through a stressful situation. Bobby and I would welcome him into our home anytime."

Read what a local Keizer, Oregon family had to write about the team at SERVPRO of Salem West. They had a water leak in the crawl space from a burst water line. Upon an initial conversation with their insurance company, they felt as though this damage may not be claim worthy. Upon further inspection the cause of the damage was due to a burst water line. Here's what this family said.

"The guys worked hard and did an awesome job!"

Fantastic employees who were professional, knowledgeable and supportive. Both Eric and Rick should be recognized as employees of the month.

I had a great experience and would highly recommend SERVPRO to friends and family. Rick showed extreme professionalism. Thank you.

Hilda did a great job packing everything. She was very professional and helpful. I was very impressed with her effort.

Dear Rick,

  Thank you. It's a pleasure working with such an honest person.

Dear SERVPRO,

 I want to send a BIG thank you to those who assisted me in moving this past week. Yvonne, Alley, Austin, Dalton and Maria.

 These people helped me finish packing and were able to move all of my stuff which was quite a lot. It even surprised me.

 I certainly do appreciate their hard work and dedication to their jobs. None of them hardly took any breaks.

 Thank yo so much for you service.

I was very impressed by SERVPRO's response that I wanted them to complete the restoration work.

Your technician Justin Murphy is the best!

Rick, Jason, jay and Steven were excellent! I'll always recommend SERVPRO of Salem West. Facebook Link

We have been using SERVPRO to clean our carpets for about 6 years now. One time we decided to try a competitor because they were really busy and quickly realized that was a mistake. We ended up paying three times the amount for half the service and it took three weeks for us to get our couch back ( my wife was devastated).

My husband & I have used SERVPRO of Salem West many times for several different reasons. I can't say enough about the service & care this whole team has. They are nothing but professional & courteous. From our water damage to just cleaning our air ducts I have never been anything less than 100% satisfied. I have referred them to several of my friends & neighbors for many things. All of them have reported back similar experiences. Thank you for always making it like it never happened!!!!!

When our bathroom plumbing exploded, SERVPRO was recommended by our insurance person. This was our first venture into restoration and we were EXTREMELY happy with the service we received. They were friendly, timely, fast, skilled, and communicative. They made a negative initial problem as positive of an experience as we could have received.

When SERVPRO is called to a job, it is usually in a time of crisis. Mike, Kay and their crew are outstanding at taking care of tough jobs in a friendly and caring manner. It is also great to see a local business so involved in our community.

I started recommending SERVPRO to my customers when I worked for an insurance company as a property claims adjuster. After seeing how the staff bent over backwards to make sure our insured's were satisfied--and witnessed their promptness and dedication to the job--I had them come out to my house to do several cleaning jobs. Everything was done promptly and perfectly. Kay and Mike are committed to providing excellent customer service and excellent work on the site.

SERVPRO came to our office and was able to locate the unbearable odor underneath the floor. That the other company that also name starts with the letter S thought that they had taken care of the problem. Thanks for the prompt and courteous service you're company provided.

From an Ethics CE Class attendee

Just a short note to thank you for the CE Class you offered. I appreciated what you've done to make the learning session enjoyable and yet very informative.

Lily Carter, New York Lif