Recent Why SERVPRO Posts

Continuing Education Credits - Insurance Agents

1/8/2019 (Permalink)

Why SERVPRO Continuing Education Credits - Insurance Agents 2019 CE Class Schedule

Attention Insurance Agents:

Here we are at the start of a new year, are you in need of grabbing credits for license renewal? If so, SERVPRO® of Salem West has solidified the 2019 Continuing Education Class Schedule. Each month we off Ethics for 3 Credits as well as various 2 Credit classes.

Each class is uniquely designed to aide insurance agents in understanding what SERVPRO® has to offer as a water and fire restoration company. Come join us for free classes with lively discussions and enjoy some snacks.

If you have questions or concerns regarding CE information or general/emergency assistance call (503) 393-9999. We offer emergency services 24/7/365.

Advanced Equipment to Restore Your Salem, OR Property

12/13/2018 (Permalink)

Why SERVPRO Advanced Equipment to Restore Your Salem, OR Property Some of our equipment.

SERVPRO® of Salem West uses advanced technology and state-of-the-art equipment to turn your loss around.

We have specialized equipment designated per category of loss. Our warehouse holds enough equipment to maintain and restore a hotel with a 45-room water loss. Not only does our warehouse contain equipment for large water losses, it also houses the various cleaning products produced by and are SERVPRO® certified. Additionally, we have various materials such as dry sponges used to remove smoke reside after your property has suffered a fire.

There are a multitude of equipment used to restore your property to like new condition that your typical cleansers and cleaning materials can not handle.

SERVPRO® of Salem West is available 24/7/365 to serve our customers. We are a highly trained water, fire, mold and biohazard restoration company with many services not typically covered by other restoration companies.

Call us today for your cleaning and restoration needs (503) 393-9999.

Cleanliness is Key - Keizer, OR Properties

12/13/2018 (Permalink)

Why SERVPRO Cleanliness is Key - Keizer, OR Properties Example of our cleaning products.

As your local restoration company, SERVPRO® of Salem West carries a variety of professional cleaning products. We NEVER use the same cleaners that you can purchase at a store. SERVPRO® has specific product formulas that are designed exclusively for our franchises.

Our core products are used to decontaminate, deodorize, clean leather & wood, general cleaning and so much more. Each of our products are labeled and specify proper cleaning use. As our customers, for your knowledge and comfort our technicians carry the Safety Data Sheets per product.

Thorough cleaning is maintained through each job because we think of your property as our own.

SERVPRO® of Salem West is available 24/7/365 to serve our customers. We are a highly trained water, fire, mold and biohazard restoration company with many services not typically covered by other restoration companies.

Call us today for your cleaning and restoration needs (503) 393-9999.

El Nino Forecasting for the Salem and Surrounding Areas

11/14/2018 (Permalink)

Why SERVPRO El Nino Forecasting for the Salem and Surrounding Areas Weather Updates

According to the Seasonal Climate Forecast Salem, Oregon and its surrounding areas can expect to have an  El Nino winter, warmer than normal. From “above-average cloud cover” leading to slightly warmer temperatures in November and December we can expect more rain than snow. Heavy amounts of rain can lead to varying degrees of water damage.

In case of water damage here is what to do:

  • Remove excess water by mopping and blotting.
  • Wipe excess water from wood furniture after removal of lamps and tabletop items.
  • Remove and prop wet upholstery and cushions.
  • Place aluminum foil or wood blocks between furniture legs and wet carpeting.
  • Turn air conditioning on for maximum drying in summer.
  • Remove colored rugs from wet carpeting.
  • Remove art objects to a safe, dry place.
  • Gather loose items from floors.

Now, here is what no to do:

  • Don't leave wet fabrics in place. Hang furs and leather goods.
  • Don't leave books, magazines or other colored items on wet carpet or floors.
  • Don't use your household vacuum to remove water.
  • Don't use television or other household appliances.
  • Don't turn on ceiling fixtures if ceiling is wet and keep out of rooms where ceilings are sagging.

For more information regarding water damage click here.

SERVPRO® of Salem West is your first call for fire, water, mold, biohazard and specialty cleaning services and restoration (503) 393-9999

Contents Management and Care – Salem and Surrounding Areas

10/25/2018 (Permalink)

Why SERVPRO Contents Management and Care – Salem and Surrounding Areas Secure vaults where your items are stored.

Jessica, our Contents Manager will go above and beyond your expectations to recover and restore your property.

Whether it is in-house cleaning or sending it to a specialist, Jessica and her team do amazing jobs. Content management can be a tedious task, but can set you, our customer back with emotions and concerns about your property. Rest assured we handle your contents with care and precision knowing they are sentimental to you and yours.

Here is a brief explanation of the various phases that can take place after a disaster:

  1. When necessary, our team will safely pack up your property using the appropriate material per item. Typically, when the damage is significant enough to render remodeling such as dry wall needing replacement or flooring that is when our team will go in and protect your contents. Your contents are then safely stored the SERVPRO® of Salem West facility.
  2. After your contents have safely arrived at our facility, the cleaning process begins on the items that have been damaged. Items that did not sustain damage are placed in a storage unit and labels appropriately. Our team then works on drying wet items, removing odors as well as simple wipe downs. Contents that have sustained a significant amount of damage are handled with extreme care by our highly trained restoration crew. If any contents are beyond restoration, they are classified as unsalvageable. When that occurs, Jessica will communicate to you and your adjuster to see what the next steps are under your insurance coverage.
  3. Finally, once the restoration process is complete and your home or business is back to preloss condition it is time to return your contents. Not only do we repack your contents after cleaning, but we unpack and place the items in their original positions.

As your local SERVPRO® of Salem West, we strive for excellence with our customers as well as our employees. We offer many services that can often save you money and the hassle of subcontracting to a moving company.

We are here 24/7/365, including holidays, to better serve our community and customers in their time of need. Call us with concerns or questions (503) 393-9999.

Greeted with Compassion – Salem, OR

10/25/2018 (Permalink)

Why SERVPRO Greeted with Compassion – Salem, OR Greeted with a smile and compassion.

SERVPRO® of Salem West takes pride in our ability to greet, calm and assist you when you are faced with a fire or water disaster. Not only a disaster but the residual effect from the disaster. Our amazing office team, Stephanie, Jessica, Melinda and Leah are here to take your phone calls. Whether you are calling about an initial loss, an ongoing loss or an emergency call our team will walk you through our informational process, gathering insurance information and answer any questions you may have.

Via telephone and in person our goal is to make sure you, our customer, understand our services and schedule with you accordingly. Our ladies make connections with your insurance agent or adjuster to discuss a plan to restore your home or business to preloss condition.

When they receive a call from you, rest assured that our ladies will take care of you from start to finish and communicate updates and scheduling.

If you are faced with a damage from a disaster call your local SERVPRO® of Salem West (503) 393-9999. We have your back.

Why choose SERVPRO of Salem West??

10/24/2018 (Permalink)

Why SERVPRO Why choose SERVPRO of Salem West?? We work hard and enjoy what we do.

Make SERVPRO® of Salem West your 1st call

Did you know…

  • SERVPRO® of Salem West joined the Salem and surrounding area community in September of 1997.
  • We have a standing A+ rating with the a Better Business Bureau and have kept that rating since 2003 when we became accredited with the BBB.
  • There are 25+ amazing employees, 5 of those employees are U.S. Veterans.
  • Our technicians work 24 hours a day, 7 days a week, 365 days a year. YES, that does include holidays.
  • We have highly trained technicians and advanced technology to service your needs after fire or water damage.
    • Our technicians get down and dirty in crawl spaces, up in attics, cleaning properties that have biohazard conditions, and so much more.
    • Our Special Cleaning Services technicians work on both residential and commercial properties. They clean anything from carpets to upholstery to your ducts & HVAC to vandalism & graffiti.
  • Mold is never a fun fungus to experience, with our professional cleaning products we can remediate the mold in your home or business.
  • We work hand in hand with your insurance agent and adjuster when a claim has been filed. We also have many customers that self-pay for services.
  • Afraid of where your personal property can be stored? We have secure vaults on site for your property and clean items that were damaged from the disaster.

No job is too small or too large for SERVPRO® of Salem West. We are part of your community, here to serve you and we are proud to be here.

If you ever find yourself in need of a professional company to help you through your crisis, remember to call SERVPRO® of Salem West 24/7/365 (503) 393-9999.