Recent Posts

Commercial Structure Water Damage in Newport, Oregon

8/7/2020 (Permalink)

Commercial building water damages happen for various reasons.

One such reason has nothing to do with the system or component failures, but just one small mis-step.

SERVPRO of Salem West was notified by a hotel client who suffered such a loss.

While the HVAC company was servicing the above-head duct work, the technician took a small mis-step and put his foot through the ceiling of the lower floor while at the same time stepping upon a sprinkler head.

The sprinkler head broke off and began pouring water from the fourth floor down to main lobby, even the elevator was put out of operation.

They called us as soon as it happened and we were onsite in a short period of time. We extracted all of the standing water and placed 100 pieces of drying equipment on the first day.

We were successful in drying the hotel in place with minimal demo required in this newly renovated coastal hotel.

Check out the video we made by clicking


Evaporation is part of the process in water damage restoration

8/3/2020 (Permalink)

Evaporation: The process of a liquid turning into vapor.

Did you know that evaporation is a key component of the water damage mitigation process? When Salem, Oregon homes or businesses’ suffer a water damage it is important to begin the drying process.

The sooner the building is dried out the greater the chances are of salvaging materials and not having to demo.

Air movers are an important tool in the process of drying homes, commercial buildings and contents.

Air movers speed up the process of evaporation by moving air across a wet surface. Air movement across a wet surface picks up moisture from the material and turns it to a vapor, thus making the air humid and the building material dry. 

Watch this video on How Air Movers Work which shows the evaporation process.

Thanks for watching!

The Atlantic Storm Season's Effect on the Pacific Northwest

8/3/2020 (Permalink)

The Atlantic Storm Season effects the Pacific Northwest too, here's how.

For the most part, the Pacific Northwest which includes Oregon, Washington and Idaho are not necessarily effected by storms in the Atlantic Region directly.

However, our industry which is called Disaster Cleanup and Restoration is impacted by storm events in other parts of the country from the South to the Eastern Seaboard.

When big events occur in other parts of the country, their own local resources are either rendered useless or non-accessible. Equipment and supplies can be damaged and no longer useful or functional. And that is why the Pacific Northwest is impacted.

The SERVPRO franchise system has operators in ever major metro market place. This means no matter the event or size, if there is property damage due to flooding, fires, storms, tornadoes or hurricanes the SERVPRO system can respond.

While Oregon doesn't generally have major weather events, we did have a fluke Tornado in Aumsville, Oregon that took the state and Willamette Valley by surprise.

The Risks of Neglected Water Damages

8/3/2020 (Permalink)

Unaddressed water damages can cause much more damage than a person ever realizes. When water invades an area and isn’t addressed in a timely manner, it sits and begins to grow bacteria and become contaminated.

Water damages can cause a great deal of problems when they affect a house or business. Left unmitigated, water can sink deep into wood surfaces and even make its way into the crawl space. Water can become trapped under non-porous surfaces like linoleum and non-porous tile.

Trapped water cannot be dried from the outside. Trapped water leads to dry rot and mold growth. Dry rot and mold growth are far more costly to remediate than water. Dry rot can be hazardous given that it compromises the structural integrity of wood. Mold can be dangerous given the health effects it can cause.

Here in Salem Oregon, we have water losses that we respond to that have been sitting for weeks…sometimes even months. Usually in this case, insurance will not cover the water damage because the homeowner knew of the damage but did nothing to remediate it, which caused a far more costly situation.

Be proactive in protecting your home or business from secondary water damages, call SERVPRO of Salem West at the first sign of water damage, and we can make it “Like it never even happened.”


Proactive Cleaning in Commercial Buildings

8/3/2020 (Permalink)

Salem, Oregon, and the surrounding areas have been heavily affected by the COVID-19 pandemic. Restaurants that had chairs jam-packed into their dining rooms prior to this year (due to high demand) have had to cut their occupancy drastically.

Salem is trying to accommodate this change by shutting down downtown streets over the weekends, so restaurants can have outdoor seating in the streets.

Not only have the restaurants given up the opportunity to make more profits, but they are spending more money on cleaning products and services in order to assure their staff and customers that they are being proactive about precautionary COVID-19 cleaning measures.

SERVPRO of Salem West offers our Certified: SERVPRO cleaned program to any commercial business that is interested in investing in a proactive approach to fighting the spread of this virus.

We have had great success and helped many businesses in the area get back to work safely and smartly.

If you are interested in finding out how to get our Certified: SERVPRO Cleaned decal in your business window, reach out to SERVPRO of Salem West (503) 393-9999, we can get you back to business quickly and safely.

Being Prepared For COVID-19 Services

8/3/2020 (Permalink)

Here at SERVPRO of Salem West we are ready to take calls asking about confirmed COVID-19 cleaning services. Often a business calls after hours, or first thing in the morning and requests emergency COVID-19 cleaning for their business.

When taking the customers call it’s paramount that the right questions are asked and that the right details are given. When there has been a confirmed exposure in a commercial environment, we understand the importance of getting the doors back open as soon as possible.

In most cases our SERVPRO technicians can provide the cleaning within 24 hours. Each COVID-19 cleaning is a little bit different. It’s important to provide the correct number for the square footage and details on the last known exposure.

If you work in a building that has had an exposure risk recently, please reach out to SERVPRO of Salem West (your number 1 Restoration vendor) and we will walk you through the process and get your doors back open as soon as possible.

Storms in the Willamette Valley

8/3/2020 (Permalink)

Here in the Pacific Northwest, we get rain more than anything else when it comes to storms. Rain, given enough of it, can cause major damages. When inches of rain fall within a short amount of time, even the storm drains in cities can’t keep up. Also, in residential areas, rain can backup along the side of houses and businesses. Rain coupled with heavy wind is detrimental to older roofs as well.

Water penetration into basements, lower floors of homes, attics, and through roof leaks can cause damages that are costly to repair. Storm water is also considered contaminated water, so it isn’t advisable to try and clean up water that has made its way into your basement (without the correct precautions).

Residents in Oregon talk about how the state wouldn’t be so beautiful if the rains didn’t come like they do. And they are right, the rain here in Oregon can be tedious, especially in the colder months, but it does keep our beautiful Oregon home green, lush, and beautiful.

If you have suffered an unexpected storm loss, reach out to SERVPRO of Salem West (503) 393-9999. We are available day or right and we want to bring your home back to preloss condition.

Protecting your belongings from storms

8/3/2020 (Permalink)

We’ve all done it, left something out in the rain that we weren’t supposed to. Maybe you’ve left the window down in your car overnight, and woken up to a soggy seat on the way to work. Maybe you forgot that book you were reading in the hammock as a storm rolled in and your sunny afternoon disappeared and you disappeared inside your house. Whatever the reason, you don’t think about rain affecting the belongings you keep IN your house…Right?

When we think about storms here in Oregon, we think about wind damage and flooding. Flooding is one of the things that can cause the most damage to your precious belongings. Flood water is also considered contaminated water (due to the unknown materials it had traveled through before it invaded your home).

Keeping your belongings safe in your home is pretty simple and here are some tips to get you started:

~When storing clothes, papers, or cardboard boxes, never leave them on the floor. Instead place them on shelving off the floor.

~Also, if you don’t have shelving, buy some storage totes with lids and use them in place of cardboard boxes…especially if you store things in a basement or garage with concrete flooring.

~Place your family pictures higher on walls.

~Store your valuables off the floor.

~Make sure your homeowners insurance is up to date on the value of your belongings.

~If a flood does happen, don’t place the safety of your belongings over the safety of your life, get to a safe place first! Then call emergency for help.

These are just some ideas to help you get started. Your belongings are something you are proud of and want to keep safe, the same as your home. If your belongings are damaged, call SERVPRO of Salem West (503) 393-9999, we have an amazing content restoration team and we are here to help!

Please tell us how we did on Yelp!

7/30/2020 (Permalink)

Thank you for selecting SERVPRO of Salem West! 

Please review us on Yelp!

We are so grateful and appreciative that you selected us to serve you in your time of need.

A property loss due to water, fire or bio-hazard can be hard to process and a challenge to move through from start to finish.

We serve our clients in the best way we know how, and we hope we’ve met your expectations for service and care?

Would you take a moment and give us a review on Yelp? It really helps us reach more people like you who need caring help during a property damage loss.

And of course, if we’ve missed the mark on serving you, please call us at 503-393-9999 to speak with a manager. We’ll work hard to resolve any issues.

 So tell us how we did by going to our YELP page.

A Moldy Situation...

6/26/2020 (Permalink)

Keeping mold out of your home or your business is difficult here in the Willamette Valley.

Mold is everywhere, the air we breathe, and the natural environment we surround ourselves with. It’s when mold grows to an unhealthy level, that it becomes a problem.

When mold crosses the barrier between normal and unhealthy…we see the evidence in visible growth, discoloration, and staining. We also smell the difference in musty air, and feel the difference at times in our sinuses and respiratory systems.

A few tips for keeping mold out of your home or business are as follows…

-Maintaining good humidity levels within your space.

-Fixing leaks from roofs, pipes, windows, and appliances quickly.

-If you have a leak/flood in an area, see that it is properly cleaned and dried (Call SERVPRO for these services!).

-When you shower, try to keep the vent on in the bathroom for at least 30 minutes after you are done, especially if the room has no windows.

Tips on dealing with mold contamination:

-If you find moldy items in your living space, remove them from the areas, they will need to be replaced.

-Mold indicates that there is a moisture problem within your space (make sure you have proper ventilation!).

As always, if you encounter a moldy situation in your home or business, reach out to SERVPRO of Salem West. We can provide quick, efficient, and safe remediation of mold so you can get back to living in a healthy and clean environment.