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Commercial Apartments Water Loss - Salem, Oregon  

12/18/2019 (Permalink)

Did you know that it can take less than 30 minutes for water damage to affect multiple levels in an apartment complex?

SERVPRO of Salem West/Lincoln & Polk Counties recently were called to an apartment complex that was suffering from a toilet bowl overflow on the 4th floor. Not only did the water migrate throughout the 4th floor apartment, affecting 3 of 5 rooms, but it wicked through the drywall and ceilings of the 3rd and 2nd floor apartments directly below. Each unit had less affected rooms than the source unit due to the quick response of our Nationally Certified Technicians and knowing where the water shut off was.

Working floor by floor, our technicians rapidly created a plan for drying purposes in order to lessen the water migration of the already affected materials. Working with each tenant, yes, the units were occupied, they took great care of the contents within each unit.


No matter the size of damage or the size of property, our highly trained technicians can create and execute any plan to mitigate water damage. Our goal is to do as little demolition as possible, but let’s face it, there are instances that can not be avoided. Once we have finalized the execution of removing affected materials and properly drying materials that were not so affected, we can then send our repairs team in and let them do their magic work.

We are not only a fire and water restoration company, but we do in fact have a highly trained reconstruction crew that will come in afterwards and bring your property back to preloss condition.

Working with different teams is beneficial, meaning no outsourcing unless necessary.

If you are a property manager or owner and find your property suffering from water or fire damage be sure to call SERVPRO of Salem West/Lincoln & Polk Counties at (503) 393-9999.

Confidence and Compassion in Your Local Restoration Company

12/15/2019 (Permalink)

Confidence and compassion are key ingredients when choosing a Restoration Company. SERVPRO is nationally known for its immediate response and fast pace.

The confidence your insurance agents and adjusters have in our company continues to grow exponentially. Each person that works in our company has their own unique connection with insurance adjusters. This connection strengthens through each disaster. Working hand in hand with your insurance company, whether locally or not there is a strong understanding on both sides.

The compassion shines through our technician’s work ethic and ability to return your property back to preloss condition. Compassion continues through our dispatchers and their ability to schedule with you, find what works and we are there to take your calls 24/7/365.

SERVPRO of Salem West/Lincoln & Polk Counties will light the way down the dark tunnel of the water or fire disaster you face. By walking with you, we continue to grow the relationships with your insurance company and yourself.

Confidence and compassion are two key goals we strive for as your local Restoration Company.

We are available every day, all day long when an unforeseen disaster strike. Make sure to call us first (503) 393-9999.

Holiday Disaster Prevention

12/15/2019 (Permalink)

The holiday season is upon us and as you prepare for your safe travels, you will want to prepare your home.

Preparing your home is not something in the forefront of your mind, but creating a checklist is a good idea. In order to prevent a disaster at home consider the following:

  • If no one will be staying in your home, turn off the main water supply. This will lessen the possibility of a water supply line bursting, causing extended water damage.
  • Check your exposed pipes for possible leaks. Exposed pipes tend to crack more frequently due to not being insulated or protected from the elements.
  • Turn off the lights on your Christmas tree and make sure the tree has ample water. Extended heat on a dry tree poses the threat of fire.
  • Talk to your neighbors and see if they can watch your home. It is always a good idea to have a set of eyes on your property while you are away.

No one wants to return home from a family trip to find the aftermath of a disaster. Remember, SERVPRO of Salem West/Lincoln & Polk Counties is your local Restoration Company and even while you are away, we are available to take care of your property.

Call us today (503) 393-9999 if you find yourself in a predicament.

Coming Together To Brighten Keizer, OR

12/3/2019 (Permalink)

Shawn Lapof, Commercial Marketing guru of SERVPRO of Salem West, aided in hanging the grand twinkling lights that will grace the Keizer Christmas Tree this December. This is an annual event for the Keizer Chamber of Commerce and Shawn.  Shawn spends a lot of his time working with the Keizer Chamber of Commerce to continue spreading community spirit.

The lighting of the tree brings our community together and brings great pride to SERVPRO of Salem West/Lincoln & Polk Counties. This event sparks the beginning of a bright and colorful holiday season, spreading joy and warmth throughout our community. Our pride, as a company is especially great during this season, knowing that we can aid those in the midst disaster that our customers face.

This holiday season encompasses the passion for children’s smiles and laughter when Santa Claus arrives to light the tree. You could think of our technicians as Santa’s elves, even dressed in green. Just like Santa and his elves arrive on a sleigh, our technicians arrive in our own green sleighs. As Santa and his helpers spread cheer, we are there bringing hope and kindness. The cheer returns when we get our customer’s property back to preloss condition.

We continue to help the community behind the scenes, asking for no recognition. Our recognition is internal and the SERVPRO elves carry pride and compassion from property to property, customer to customer. We are your local SERVPRO of Salem West and Lincoln & Polk Counties, here to serve you.

During this holiday season if you find yourself faced with a disaster, no matter the size, give us a call (503) 393-9999 day or night. We are here around the clock.

Plumbing Misphaps in Turner, Oregon

11/29/2019 (Permalink)

Plumbing mishaps like improperly installed pipes usually end in severe water spillage. A skilled plumber can perform repairs to get the plumbing working properly again, but it is your responsibility to clean up your home after the water leak and dry it out. Water can penetrate porous materials such as fabrics, wood and paper products leaving the clean up process tiresome. Cleanup efforts should begin as soon as possible in order to limit the damage.

Any number of rooms that have suffered from water damage, this makes the cleanup process time consuming, but in order to prevent further damage the following is essential: extract standing water, remove saturated furniture, carpets and other contents from the affected area. Items such as these tend to be non-salvageable due to the extent of damage. Other items such as plastic contents are salvageable. Depending on the weather, especially in the Fall/Winter seasons in the Salem, Keizer, Lyons and Silverton areas if it difficult to use outside air for drying purposes, turning up the heat system and using temporary fans are a help.

When water has penetrated building materials such as drywall, wicking tends to happen if the wet materials are not removed or dried quickly. Wicking simply means that the water is migrating in any direction within the material. Our certified Water Restoration Technicians use various pieces of equipment to detect moisture within materials. Moisture meters are used to take surface moisture readings as well as penetrating moisture readings, this way we are able to pinpoint the damaged materials.

Portable water extractors are quite efficient when needing to remove standing water in a room, we use the extractor to remove water from both soft and hard surfaces. Our goal is to eliminate the moisture amounts before tearing into materials. Our drying equipment is then set in place if the damage is minimal.

Whatever the source is, whatever the size of loss our highly qualified team of Water Technicians are standing by to mitigate the damage. Our goal is always to return your property to preloss condition.

Call us at (503) 393-9999 for SERVPRO of Salem West and Lincoln & Polk Counties.

4 Signs of Water Damage - Stayon, Oregon

11/29/2019 (Permalink)

In general, a house is one of the biggest investments you will make in your lifetime. In order to protect that investment, you should vigilantly look out for household problems and address them before they worsen.

Homeowner’s dread the thought of water damage. If left unattended, residential water damage can detrimentally impact the structure or spawn other complications. Here are several methods for detecting water damage within your house.

  1. Check the Floors
    No matter what kind of flooring you have, it will manifest signs of water damage. For tile and wood, look for cracked, buckling, cupping or warped flooring. When it comes to carpet, be wary of damp spots, gradual rises or soft spots.
  2. Look for Stains
    Water stains on the floor around the bathtub, toilet or sink, as well as stains on ceilings and walls, are some of the most obvious signs of water damage. Unusual stains could indicate there is a leaky pipe or drain inside the wall. Cracks in the drywall or areas that appear swollen and are soft to touch also may signify trouble. Peeling paint is another sign of loose water within wall spaces. As the drywall gets saturated, paint can lose adhesion.
  3. Inspect Outside
    Observe the exterior of your house. What you want to look for are pools of standing water that can indicate poor drainage in the yard, gutter spouts that aren’t transporting water far enough from the house or leaky rain gutters. Any of those issues could threaten the foundation of your house. Additionally, common signs of water damage on the roof may include pools of water; cracked, curled or missing shingles; or broken flashing.
  4. Watch for Rust and Mold
    Inspect your water heater and check for rust on the tank or damp spots on the floor. A rusted tank could indicate a slow leak. Additionally, corrosion around pipe connections could be caused by water seepage.

Multi-Level Home Fire Restoration in Willimina, Oregon

11/15/2019 (Permalink)

When a fire strikes your property, we are your local restoration company to call. Damages caused by a fire need various forms of mitigation. When damage occurs, it can affect the structural integrity of your property and the contents within the structure. Residual odors of smoke are left behind when all the dust has settled.

SERVPRO was called to a property in Willimina, Oregon after a fire began in a bedroom on the main level and affected the basement. Our technicians immediately got to work creating a restoration plan with the homeowners.

Removal of the damaged materials is necessary prior to detailed cleaning. Our technicians removed the affected sheet rock, insulation and flooring in the source room. These materials contain high levels of soot, creating the lingering odor from a fire. Using safe demolition techniques and HEPA filtration vacuums we were able to remove the remaining soot from surfaces in the home.

Our technician work hand in hand with property owners and insurance adjusters, keeping strong lines of communication open.

During the restoration process, our technicians carefully handled and packed each content item in the affected rooms.  A strategic cataloging process is utilized including photographs of each item. The list that is created is given to the adjuster and homeowner.

As soon as the pack out process is completed, we send our technicians in to begin removing the remaining materials affected by the fire and then begin the drying process. There are many avenues that are required in order to have the structure back to preloss condition and ready for a rebuild. Once the drying and cleaning of surfaces left in the home were completed, we brought in a thermal fogger and an ozone machine. The two machines are used to neutralize odors throughout the property.


SERVPRO of Salem West/Lincoln & Polk Counties is available 24/7/365 for emergency services.

Emergency Window Board Up & Cleaning in Woodburn, Oregon

11/15/2019 (Permalink)

Due to unexpected vandalism, a local dental office in Woodburn, Oregon suffered multiple shattered windows. The owner of the property called SERVPRO quickly and we were able to prepare supplies and dispatch a team of technicians to the property.

Our team was onsite within 45 minutes of the initial call. Tools and materials in hand we were able to take care of the windows. Once that portion of the clean up was done we had a second team arrive to clean up the interior of the building. Removing the shards of glass from the affected floor as well as taking care of the contents. Thoroughly inspecting each room with the owner before completing services.

Did you know that SERVPRO will perform building board-ups when necessary? After our team was able to remove all the unsafe materials they then went and got the needed materials to perform a board-up. This service helped the tenants to be at ease knowing their property would not endure further damage.

After suffering damage to your home or business property SERVPRO® of Salem West will be on scene to clean-up, board-up and restore the damage. In the event of damage give us a call (503) 393-9999. 24/7/365.

Don't Let Your Water Pipes Freeze This Winter

11/8/2019 (Permalink)

As the seasons change from fall to winter, there are more opportunities for water to freeze. The water in your home’s plumbing is certainly vulnerable to freezing. There are a few things that you can do to avoid a catastrophic issue in your home. Here is a small list to start with:

  1. Insulate Pipes
  2. Open Cabinets
  3. Keep Garage Doors Closed
  4. Let Faucets Drip
  5. Seal Exterior Cracks and Small Openings
  6. Keep the Thermostat Consistent
  7. Open Interior Doors
  8. Seal Crawl Space Openings
  9. Use Heating Tape where needed

Hopefully with some wise preparation, you can avoid disaster, but if this does occur do not hesitate to call your local water damage company, SERVPRO of Salem West or SERVPRO of Lincoln and Polk Counties. We are available 24/7/365. Call us at (503) 393-9999

Who Are You Going To Call?

11/8/2019 (Permalink)

Our National TV Ads work!

We have some pretty amazing national TV ads. I know that the branding works as experienced last week when I was at the grocery store on my way home from work. The cashier saw my uniform and replied, "Like It Never Even Happened". The lady next to me started to sing the praises of our franchise for coming to her aid when she experienced a emergency water loss at her home the year before. Needless to say, everyone stopped and listened to our conversation! I felt proud to have been able to represent our franchise there in the grocery store. I made sure to mention our franchise name loud and clear, SERVPRO of Salem West and SERVPRO of Lincoln and Polk Counties, Ready to Help You When Needed!

Should you be faced with a water or fire damage and need service as soon as possible, be sure to call us. Here are a few more reassuring reasons to call us:

  • Conveniently located
  • 24/7 availability
  • Professionalism
  • Efficiency
  • Honesty
  • Experience

SERVPRO of Salem West and SERVPRO of Lincoln and Polk Counties is available day or night, 24/7/365 to serve you in time of need. We can be reached at (503) 393-9999 or (541) 265-7777