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Certified: SERVPRO Cleaned – a defensive cleaning program

5/13/2020 (Permalink)

Let us help you get back to business

As our communities re-open, we’re all moving back toward a new kind of normal. The expectations of visitors, customers, and employees who come into our establishments have evolved, and staying safe and well is a top concern. The global COVID-19 pandemic has changed what it means to be clean, and we’ve developed a program to help your business meet the new higher standard of clean that is now expected.

Certified: SERVPRO Cleaned is a defensive cleaning program we’re offering to businesses and commercial locations to address the current COVID-19 pandemic. This proactive viral pathogen cleaning program goes well beyond janitorial or carpet cleaning. By choosing Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you’ve selected a higher cleaning standard – you are Certified: SERVPRO Cleaned.

Extensive training and specialized products

As the #1 choice in cleanup and restoration*, we stand on more than 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned.  Beyond fire & water, SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills – always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities. 

From formulating and creating our proprietary cleaning products, like SERVPROXIDE, at our headquarters in Gallatin, TN, to taking the utmost care while disinfecting, we will ensure you and your business are set up to inspire consumer confidence as the economy continues to reopen.

3 C’s – Consult, Clean, and Certify

When the stakes are this high, you want a partner who has developed an industry leading, proprietary training program, cleaning solutions, and remediation processes over decades. We’ve cleaned up some of the most challenging biohazards imaginable. Certified: SERVPRO Cleanedreflects our unique experiences and capabilities. The program is grounded with our unique 3 C’s: Consult, Clean, and Certify.

  • Consult – Every business is different, which is why you’ll be assigned a Cleaning Protocol Consultant who understands your business and will create a cleaning program to meet your specific needs. This program will be developed based on your business type, size of space, amount of high frequency touchpoints, foot traffic and congestion points.
  • Clean – Based on your specific business needs, your location will undergo a thorough, deep clean, using exclusive cleaning products, according to protocols set forth by the CDC. Our employees have years of experience, and we will go beyond the scope of work that regular janitorial staff perform. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of hazardous materials.  In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible. 
  • Certify - Once your business location has been Certified: SERVPRO Cleaned, you will gain access to proprietary signage, digital emblems, and other collateral that communicates that you’ve selected a higher standard of clean available to help protect your employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that not only did you choose Certified: SERVPRO Cleaned, but that your location is being cleaned regularly at this standard.

Call today for a Certified: SERVPRO Cleaned consultation

We’re Here to Help – 24 hours a day, seven days a week – until life is back to normal in the communities we all call home.

Call SERVPRO of Salem West today at 503-393-9999 for your Certified: SERVPRO Cleaned consultation.

* #1 Choice in cleanup & restoration based Commercial Attitude & Usage Tracking study. Polling 816 commercial business decision makers on first choice for future needs related to cleanup & restoration work. Study conducted by C&R Research: October 2019

Certified: SERVPRO Cleaned means professionally trained SERVPRO franchises perform the requested cleaning, sanitizing and disinfection services according to proprietary SERVPRO protocols and recognized industry and CDC standards with EPA approved cleaning products to deliver a SERVPRO certified cleaning experience.  Each SERVPRO franchise is independently owned and operated.

Commercial SERVPRO Services

5/12/2020 (Permalink)

Working a commercial loss in Salem, OR A SERVPRO team member working a water loss. Salem, OR.

Here in the capital city of Salem, OR, our community is growing!

With growth comes new jobs and new businesses. Here at SERVPRO Mitigating a loss in a commercial building is something we experience frequently, and we pride ourselves in getting our customers businesses back to operating condition as soon as we can.

We understand your business is your livelihood. We are committed as a company to provide caring, knowledgeable, and prompt responses and cleanups of whatever disaster has affected your business.

It gives our company great pride to help our patrons get back to work and back to serving our community. From Restaurants to Dental Offices, from Fires to Sewage losses, our team has navigated them all. We have been serving this city for the past two decades, and as a family owned and operated business ourselves, we know the importance of keeping your doors open! So if you have a disaster in your business or facility, call SERVPRO of Salem West, we love our community and would love to help you get your business looking "Like it never even happened."

Trauma & Crime

5/11/2020 (Permalink)

At SERVPRO of Salem West we encounter many jobs that are difficult. Some of the most sensitive in nature are our trauma & crime scene cleanup jobs. Our trauma jobs usually involve Blood-borne pathogens or bodily fluids. These scenes can often include cleaning up after Crimes, Violence, Domestic Disputes, Accidental Injuries, or Suicides.

No one likes to talk about subjects like this…

Yet they happen within our community, and cleaning up after such an event is a much needed service. So much so, that SERVPRO has multiple Project Mangers IICRC-certified to perform and supervise the cleaning of such jobs.

These are the jobs that we can’t make it "Like it never even happened.”

What we can do, is take the burden and responsibility of cleaning up after such a happening, off of the property owner, business owner, or family, who has most likely already been through a great deal of trauma and stress. We can help them put their space back together.

Cleaning up blood or bodily fluids is a job that requires professionalism, focus, and emotional strength.

That is why we at SERVPRO of Salem West never make it mandatory that our technicians respond to such a loss if they choose not to. We have a wonderful Bio-Hazard crew that knows what a delicate and important job the cleanup of a blood-borne pathogen is. They take that job as an act of service and as something that they can be proud of, because it is a true service to people.

SERVPRO of Salem West is always available to serve our community and the people and businesses within it. Even in the toughest times imaginable…we can be reached 24 hours a day, 7 days a week, and we are here to help.

Troubles A’ Cookin’

4/22/2020 (Permalink)

We’ve all heard it, and some of us live by it, the kitchen is the heart of the home.

We gather there to prepare meals together, bake birthday cakes, roast Thanksgiving dinners.

We also know that kitchen fires are some of the most prominent causes of house fires in the US.

It’s easy to see how most cases of house fires come from the kitchen…

With appliances and situations throughout the space that involve heat, open flame, and electricity.

Cooking Fires account for 49% of household fires annually, with thanksgiving being the peak day for first responders.

You can do so many things to prevent fires from happening in the kitchen. Including the following…

-Always monitor food being cooked/baked.

-Don’t use large amounts of unnecessary oil or cooking fat.

-Frying is a huge culprit for food ignition, use caution.

-One small fire from the kitchen can affect your entire home (Soot, Residue, and toxins).

-Educate your children on the safety of using small appliances (Toasters, Microwave, etc).

-Make sure your smoke alarms have batteries and are operational.

-Tie back your hair, roll up your sleeves, get loose ends away from hot surfaces!

-Keep flammable materials (dish towels, etc) away from kitchen counter surfaces and ranges.

-Always practice Common Sense (If you have to think about if something is a good idea or not, it probably isn’t).

SERVPRO of Salem West & Lincoln and Polk Counties has a team of highly trained and caring individuals who make up our Fire Team.

If you have a need for services such as cleaning of soot, restoration of beloved documents from fires, content disposal and inventory, Furniture and Content cleaning and restoration, call SERVPRO of Salem West. We are here to help, and we have been proudly serving the community for the past 20+ years.

Mold In Senior Living Communities: Protecting Our Elders

4/1/2020 (Permalink)

It’s the season where as a community we need to be more aware of the possible spread of germs.

In cities big and small Memory Care, Assisted Living, Retirement Living, and Senior Housing are all more susceptible to contaminants in their facilities.

In the small city of Dallas Oregon for example, there are dozens of senior housing options, residences, and facilities that house our older generations. In Salem, there are even more.

When we deal with a mold remediation job within a senior care facility it is paramount that we contain and remediate the mold without spreading spores into the unaffected areas of the facility.

Here at SERVPRO of Salem West we service many senior housing facilities and have a team of highly trained and caring project managers and team members.

Safety of our customers and our team is always our number 1 priority!

In senior care, we are dealing with a great deal of people that have a lower immune system than younger generations. It is crucial to take the proper steps of containment when remediating mold in such a facility.

If you live in senior housing, work in senior care, have a loved one in senior care, you know how important proper and prompt remediation and cleaning of contaminants is. If you find mold or water damage call SERVPRO of Salem West, we are dedicated to protecting our community by properly cleaning and sanitizing areas that have been contaminated.

For The Love Of Water Restoration!

4/1/2020 (Permalink)

Our technicians here at SERVPRO of Salem West have many details and tasks during the process of cleaning up a water loss. Water losses are prominent throughout the Salem area and something that our crew here at SERVPRO have navigated with care and professionalism for the past 20 years.

Whether it’s a leak from the roof, a slow leak from an appliance, a burst pipe, a failed water supply line, water intrusion from a storm, or many other causes of water damage…each one is handled with compassion and attention to detail.

Each water loss is different, each amount of affected area is different, each source is different…our team is trained to scope the extent of work, sketch the area, document the process, and most importantly, start stabilizing and mitigating the damage to our customers home, facility, or business.

Here at SERVPRO our crew are experts at taking a loss and returning the affected area to preloss condition. SERVPRO is passionate about restoring and saving as much as possible in a loss, this helps to minimize the interruption to our customers lives. Your home is your sanctuary, your business is your livelihood, if a water damage has disturbed that, call SERVPRO of Salem West!...we can make it "Like it never even happened."

Commercial Apartments Water Loss - Salem, Oregon  

12/18/2019 (Permalink)

Did you know that it can take less than 30 minutes for water damage to affect multiple levels in an apartment complex?

SERVPRO of Salem West/Lincoln & Polk Counties recently were called to an apartment complex that was suffering from a toilet bowl overflow on the 4th floor. Not only did the water migrate throughout the 4th floor apartment, affecting 3 of 5 rooms, but it wicked through the drywall and ceilings of the 3rd and 2nd floor apartments directly below. Each unit had less affected rooms than the source unit due to the quick response of our Nationally Certified Technicians and knowing where the water shut off was.

Working floor by floor, our technicians rapidly created a plan for drying purposes in order to lessen the water migration of the already affected materials. Working with each tenant, yes, the units were occupied, they took great care of the contents within each unit.


No matter the size of damage or the size of property, our highly trained technicians can create and execute any plan to mitigate water damage. Our goal is to do as little demolition as possible, but let’s face it, there are instances that can not be avoided. Once we have finalized the execution of removing affected materials and properly drying materials that were not so affected, we can then send our repairs team in and let them do their magic work.

We are not only a fire and water restoration company, but we do in fact have a highly trained reconstruction crew that will come in afterwards and bring your property back to preloss condition.

Working with different teams is beneficial, meaning no outsourcing unless necessary.

If you are a property manager or owner and find your property suffering from water or fire damage be sure to call SERVPRO of Salem West/Lincoln & Polk Counties at (503) 393-9999.

Confidence and Compassion in Your Local Restoration Company

12/15/2019 (Permalink)

Confidence and compassion are key ingredients when choosing a Restoration Company. SERVPRO is nationally known for its immediate response and fast pace.

The confidence your insurance agents and adjusters have in our company continues to grow exponentially. Each person that works in our company has their own unique connection with insurance adjusters. This connection strengthens through each disaster. Working hand in hand with your insurance company, whether locally or not there is a strong understanding on both sides.

The compassion shines through our technician’s work ethic and ability to return your property back to preloss condition. Compassion continues through our dispatchers and their ability to schedule with you, find what works and we are there to take your calls 24/7/365.

SERVPRO of Salem West/Lincoln & Polk Counties will light the way down the dark tunnel of the water or fire disaster you face. By walking with you, we continue to grow the relationships with your insurance company and yourself.

Confidence and compassion are two key goals we strive for as your local Restoration Company.

We are available every day, all day long when an unforeseen disaster strike. Make sure to call us first (503) 393-9999.

Holiday Disaster Prevention

12/15/2019 (Permalink)

The holiday season is upon us and as you prepare for your safe travels, you will want to prepare your home.

Preparing your home is not something in the forefront of your mind, but creating a checklist is a good idea. In order to prevent a disaster at home consider the following:

  • If no one will be staying in your home, turn off the main water supply. This will lessen the possibility of a water supply line bursting, causing extended water damage.
  • Check your exposed pipes for possible leaks. Exposed pipes tend to crack more frequently due to not being insulated or protected from the elements.
  • Turn off the lights on your Christmas tree and make sure the tree has ample water. Extended heat on a dry tree poses the threat of fire.
  • Talk to your neighbors and see if they can watch your home. It is always a good idea to have a set of eyes on your property while you are away.

No one wants to return home from a family trip to find the aftermath of a disaster. Remember, SERVPRO of Salem West/Lincoln & Polk Counties is your local Restoration Company and even while you are away, we are available to take care of your property.

Call us today (503) 393-9999 if you find yourself in a predicament.

Coming Together To Brighten Keizer, OR

12/3/2019 (Permalink)

Shawn Lapof, Commercial Marketing guru of SERVPRO of Salem West, aided in hanging the grand twinkling lights that will grace the Keizer Christmas Tree this December. This is an annual event for the Keizer Chamber of Commerce and Shawn.  Shawn spends a lot of his time working with the Keizer Chamber of Commerce to continue spreading community spirit.

The lighting of the tree brings our community together and brings great pride to SERVPRO of Salem West/Lincoln & Polk Counties. This event sparks the beginning of a bright and colorful holiday season, spreading joy and warmth throughout our community. Our pride, as a company is especially great during this season, knowing that we can aid those in the midst disaster that our customers face.

This holiday season encompasses the passion for children’s smiles and laughter when Santa Claus arrives to light the tree. You could think of our technicians as Santa’s elves, even dressed in green. Just like Santa and his elves arrive on a sleigh, our technicians arrive in our own green sleighs. As Santa and his helpers spread cheer, we are there bringing hope and kindness. The cheer returns when we get our customer’s property back to preloss condition.

We continue to help the community behind the scenes, asking for no recognition. Our recognition is internal and the SERVPRO elves carry pride and compassion from property to property, customer to customer. We are your local SERVPRO of Salem West and Lincoln & Polk Counties, here to serve you.

During this holiday season if you find yourself faced with a disaster, no matter the size, give us a call (503) 393-9999 day or night. We are here around the clock.