Recent Posts

Coming Together To Brighten Keizer, OR

12/3/2019 (Permalink)

Shawn Lapof, Commercial Marketing guru of SERVPRO of Salem West, aided in hanging the grand twinkling lights that will grace the Keizer Christmas Tree this December. This is an annual event for the Keizer Chamber of Commerce and Shawn.  Shawn spends a lot of his time working with the Keizer Chamber of Commerce to continue spreading community spirit.

The lighting of the tree brings our community together and brings great pride to SERVPRO of Salem West/Lincoln & Polk Counties. This event sparks the beginning of a bright and colorful holiday season, spreading joy and warmth throughout our community. Our pride, as a company is especially great during this season, knowing that we can aid those in the midst disaster that our customers face.

This holiday season encompasses the passion for children’s smiles and laughter when Santa Claus arrives to light the tree. You could think of our technicians as Santa’s elves, even dressed in green. Just like Santa and his elves arrive on a sleigh, our technicians arrive in our own green sleighs. As Santa and his helpers spread cheer, we are there bringing hope and kindness. The cheer returns when we get our customer’s property back to preloss condition.

We continue to help the community behind the scenes, asking for no recognition. Our recognition is internal and the SERVPRO elves carry pride and compassion from property to property, customer to customer. We are your local SERVPRO of Salem West and Lincoln & Polk Counties, here to serve you.

During this holiday season if you find yourself faced with a disaster, no matter the size, give us a call (503) 393-9999 day or night. We are here around the clock.

Plumbing Misphaps in Turner, Oregon

11/29/2019 (Permalink)

Plumbing mishaps like improperly installed pipes usually end in severe water spillage. A skilled plumber can perform repairs to get the plumbing working properly again, but it is your responsibility to clean up your home after the water leak and dry it out. Water can penetrate porous materials such as fabrics, wood and paper products leaving the clean up process tiresome. Cleanup efforts should begin as soon as possible in order to limit the damage.

Any number of rooms that have suffered from water damage, this makes the cleanup process time consuming, but in order to prevent further damage the following is essential: extract standing water, remove saturated furniture, carpets and other contents from the affected area. Items such as these tend to be non-salvageable due to the extent of damage. Other items such as plastic contents are salvageable. Depending on the weather, especially in the Fall/Winter seasons in the Salem, Keizer, Lyons and Silverton areas if it difficult to use outside air for drying purposes, turning up the heat system and using temporary fans are a help.

When water has penetrated building materials such as drywall, wicking tends to happen if the wet materials are not removed or dried quickly. Wicking simply means that the water is migrating in any direction within the material. Our certified Water Restoration Technicians use various pieces of equipment to detect moisture within materials. Moisture meters are used to take surface moisture readings as well as penetrating moisture readings, this way we are able to pinpoint the damaged materials.

Portable water extractors are quite efficient when needing to remove standing water in a room, we use the extractor to remove water from both soft and hard surfaces. Our goal is to eliminate the moisture amounts before tearing into materials. Our drying equipment is then set in place if the damage is minimal.

Whatever the source is, whatever the size of loss our highly qualified team of Water Technicians are standing by to mitigate the damage. Our goal is always to return your property to preloss condition.

Call us at (503) 393-9999 for SERVPRO of Salem West and Lincoln & Polk Counties.

4 Signs of Water Damage - Stayon, Oregon

11/29/2019 (Permalink)

In general, a house is one of the biggest investments you will make in your lifetime. In order to protect that investment, you should vigilantly look out for household problems and address them before they worsen.

Homeowner’s dread the thought of water damage. If left unattended, residential water damage can detrimentally impact the structure or spawn other complications. Here are several methods for detecting water damage within your house.

  1. Check the Floors
    No matter what kind of flooring you have, it will manifest signs of water damage. For tile and wood, look for cracked, buckling, cupping or warped flooring. When it comes to carpet, be wary of damp spots, gradual rises or soft spots.
  2. Look for Stains
    Water stains on the floor around the bathtub, toilet or sink, as well as stains on ceilings and walls, are some of the most obvious signs of water damage. Unusual stains could indicate there is a leaky pipe or drain inside the wall. Cracks in the drywall or areas that appear swollen and are soft to touch also may signify trouble. Peeling paint is another sign of loose water within wall spaces. As the drywall gets saturated, paint can lose adhesion.
  3. Inspect Outside
    Observe the exterior of your house. What you want to look for are pools of standing water that can indicate poor drainage in the yard, gutter spouts that aren’t transporting water far enough from the house or leaky rain gutters. Any of those issues could threaten the foundation of your house. Additionally, common signs of water damage on the roof may include pools of water; cracked, curled or missing shingles; or broken flashing.
  4. Watch for Rust and Mold
    Inspect your water heater and check for rust on the tank or damp spots on the floor. A rusted tank could indicate a slow leak. Additionally, corrosion around pipe connections could be caused by water seepage.

Multi-Level Home Fire Restoration in Willimina, Oregon

11/15/2019 (Permalink)

When a fire strikes your property, we are your local restoration company to call. Damages caused by a fire need various forms of mitigation. When damage occurs, it can affect the structural integrity of your property and the contents within the structure. Residual odors of smoke are left behind when all the dust has settled.

SERVPRO was called to a property in Willimina, Oregon after a fire began in a bedroom on the main level and affected the basement. Our technicians immediately got to work creating a restoration plan with the homeowners.

Removal of the damaged materials is necessary prior to detailed cleaning. Our technicians removed the affected sheet rock, insulation and flooring in the source room. These materials contain high levels of soot, creating the lingering odor from a fire. Using safe demolition techniques and HEPA filtration vacuums we were able to remove the remaining soot from surfaces in the home.

Our technician work hand in hand with property owners and insurance adjusters, keeping strong lines of communication open.

During the restoration process, our technicians carefully handled and packed each content item in the affected rooms.  A strategic cataloging process is utilized including photographs of each item. The list that is created is given to the adjuster and homeowner.

As soon as the pack out process is completed, we send our technicians in to begin removing the remaining materials affected by the fire and then begin the drying process. There are many avenues that are required in order to have the structure back to preloss condition and ready for a rebuild. Once the drying and cleaning of surfaces left in the home were completed, we brought in a thermal fogger and an ozone machine. The two machines are used to neutralize odors throughout the property.


SERVPRO of Salem West/Lincoln & Polk Counties is available 24/7/365 for emergency services.

Emergency Window Board Up & Cleaning in Woodburn, Oregon

11/15/2019 (Permalink)

Due to unexpected vandalism, a local dental office in Woodburn, Oregon suffered multiple shattered windows. The owner of the property called SERVPRO quickly and we were able to prepare supplies and dispatch a team of technicians to the property.

Our team was onsite within 45 minutes of the initial call. Tools and materials in hand we were able to take care of the windows. Once that portion of the clean up was done we had a second team arrive to clean up the interior of the building. Removing the shards of glass from the affected floor as well as taking care of the contents. Thoroughly inspecting each room with the owner before completing services.

Did you know that SERVPRO will perform building board-ups when necessary? After our team was able to remove all the unsafe materials they then went and got the needed materials to perform a board-up. This service helped the tenants to be at ease knowing their property would not endure further damage.

After suffering damage to your home or business property SERVPRO® of Salem West will be on scene to clean-up, board-up and restore the damage. In the event of damage give us a call (503) 393-9999. 24/7/365.

Don't Let Your Water Pipes Freeze This Winter

11/8/2019 (Permalink)

As the seasons change from fall to winter, there are more opportunities for water to freeze. The water in your home’s plumbing is certainly vulnerable to freezing. There are a few things that you can do to avoid a catastrophic issue in your home. Here is a small list to start with:

  1. Insulate Pipes
  2. Open Cabinets
  3. Keep Garage Doors Closed
  4. Let Faucets Drip
  5. Seal Exterior Cracks and Small Openings
  6. Keep the Thermostat Consistent
  7. Open Interior Doors
  8. Seal Crawl Space Openings
  9. Use Heating Tape where needed

Hopefully with some wise preparation, you can avoid disaster, but if this does occur do not hesitate to call your local water damage company, SERVPRO of Salem West or SERVPRO of Lincoln and Polk Counties. We are available 24/7/365. Call us at (503) 393-9999

Who Are You Going To Call?

11/8/2019 (Permalink)

Our National TV Ads work!

We have some pretty amazing national TV ads. I know that the branding works as experienced last week when I was at the grocery store on my way home from work. The cashier saw my uniform and replied, "Like It Never Even Happened". The lady next to me started to sing the praises of our franchise for coming to her aid when she experienced a emergency water loss at her home the year before. Needless to say, everyone stopped and listened to our conversation! I felt proud to have been able to represent our franchise there in the grocery store. I made sure to mention our franchise name loud and clear, SERVPRO of Salem West and SERVPRO of Lincoln and Polk Counties, Ready to Help You When Needed!

Should you be faced with a water or fire damage and need service as soon as possible, be sure to call us. Here are a few more reassuring reasons to call us:

  • Conveniently located
  • 24/7 availability
  • Professionalism
  • Efficiency
  • Honesty
  • Experience

SERVPRO of Salem West and SERVPRO of Lincoln and Polk Counties is available day or night, 24/7/365 to serve you in time of need. We can be reached at (503) 393-9999 or (541) 265-7777

Our Team

10/22/2019 (Permalink)

Our team of highly trained and certified technicians understand the best way to reduce the amount of damage from the beginning of any mitigation or remediation clean up. Not only does our team strive in water and mold damage, we also specialize in clean-up for fire damage and biohazard.

All your restoration needs can be completed by SERVPRO of Salem West and Lincoln/Polk Counties.

Our clients choose us because of our:

  • Immediate response in your time of need. Our belief is simple, the faster the response the less damage occurs.
  • Work hand in hand with your insurance company. We pride ourselves on genuine relationships with our clients and their insurance adjusters.
  • Advanced technology aids in the discovery of water migration and organic growth within materials that have been affected.
  • Commercial and residential services. Whether you are a property management company, homeowner, business owner or tenant we are here to serve you. There is no size of services we cannot handle.
  • Our community is your community. Our office is located in Salem, but our team is from Lebanon to Keizer. We live where you live and strive to make our communities great.

Returning your property to pre loss condition is our goal. Working with you, our future client, easing your fears and helping you to understand our process is our top priority. Creating a strong relationship is key.

Having concerns with water, fire, mold or biohazard concerns we are available 24/7/365. Call us at (503) 393-9999 where a friendly voice will guide you through our processes.

Inclement Weather

10/22/2019 (Permalink)

Inclement weather symbols Inclement weather symbols

It is that time of year again, we all know the rains of the Pacific Northwest and how unpredictable they can be.

We are here not only to aid in the restoration of your property, but to provide some tips and tricks during the storm seasons. Our company is able to offer advice when you are looking for it.

Tricks & Tips:

  • When in doubt, gather sandbags and place them at door openings
  • Make sure all windows and doors are closed tight
  • Clean gutters
  • Have your roof inspected before the weather turns
  • Soak up water that has intruded
  • Turn on your heater

Here is what we can help with:

  • Extracting standing water from surfaces
  • Packing out your contents and properly dry them
  • Removal of damaged building materials from the water
  • Repairing your property

Remember SERVPRO of Salem West and Lincoln/Polk Counties if you find yourself in an unfortunate disaster. (503) 399-9999

Emphasis on Training

10/22/2019 (Permalink)

Service team member running towards you to assist Our Heroes are you’re Heroes. Anytime, anyplace

With any water or fire loss that you might encounter, our technicians will do their best to assist you during any unexpected challenge. We like to think of our SERVPRO men and women as Heroes as they come to your assistance during those difficult times with your home.

We have a structured training system called the HeroReady Training Program. It contains a targeted learning path for our production technicians based on the roles and responsibilities for their position.

The program starts with Production Foundations which will include Orientation, General Safety, and Equipment and Facility Maintenance.  From there a fork in the road would lead them to Water Restoration 101 or Fire Restoration 101 depending on the department they are assigned to. 

We believe in investing into our employees all of the training that they deserve to be the best possible technician to handle most any work scenario as we take care of our high value customers.