What our Customers say...

Testimonials

"Was extremely happy with the work done and the professionalism of all the workers. Work was completed ahead of schedule."

Finishing a job ahead of time satisfies our customers because they are able to return back to their normal routines. Our Repair team work diligently making sure our customers are back on their feet, sooner than later.

When disaster damage strikes, call SERVPRO of Salem West (503) 393-9999.

"I was very happy with the work done and the people I interacted with. Would give a higher grade on all above if possible."

Our departments work together from the beginning to end of each job. Carol had the pleasure to work with the Water and Repairs teams. Customer service is a high priority here at SERVPRO of Salem West and we strive to leave our customers satisfied with a job well done.

Water damage in your home or business make sure to call us today (503) 393-9999.

"Happy to continue our relationship w/ SERVPRO. Will recommend."

Remember SERVPRO of Salem West for all of your restoration needs whether it is residential or commercial. (503) 393-9999 give us a call so we can coordinate a time to inspect your concerns and create a schedule.

"The Keizer Chamber of Commerce had our carpets cleaned right before we moved into our new office! We are very please with the results. They did a beautiful job getting all the construction dust, some paint over spray, etc out of the carpets and made them look all shiny and new again! Thank you SERVPRO!"

We value working side by side with our community and being a part of the Keizer Chamber of Commerce allows us to reach out to more businesses. We have had a close relationship with the Chamber and look forward to continuing the growth and strength of that bond.

"YES! Thank you so much - you saved us!"

SERVPRO of Salem West answered the call before dawn in the chilly air to assist a business with a disaster. While you sleep, our teams are at the ready and eager to respond.

If you ever need emergency response with a disaster clean-up or fire, water, mold, biohazard damage give us a call (503) 393-9999.

"Mike did a great job deep cleaning our carpet area.  What a nice guy too!

I talked with him about commercial cleaning.  Would Mike want to schedule a time to come to our office.  We would like a quote on deep cleaning carpet tile area, hard surface, some stairs and vents too."

Our treasured employees once again making sure our customers are satisfied with the job upon completion, we couldn't ask for more. 

Remember SERVPRO of Salem West for all of your restoration needs whether it is residential or commercial. (503) 393-9999 give us a call so we can coordinate a time to inspect your concerns and create a schedule.

"Rick was exceptional. He explained everything in terms I easily understood. The crew doing the demo were also excellent. Give everyone a raise!"

Hard work, attention to details and communication skills always work hand in hand in the restoration industry. Our customers satisfaction is proof. 

SERVPRO of Salem West is here 24/7/365. (503) 393-9999 call us day or night in and disaster situation. 

"We appreciate the efficiency with which SERVPRO came the first night we realized the water damage. The quick response of the SERVPRO team, and their professionalism is what helped us to handle this event initially."

In an emergency situation, SERVPRO of Salem West offers quick responses and caring teams. We strive to address the customer's concerns and be a listening ear, our goal is to take care of you. 

Remember SERVPRO of Salem West when you are faced with any disaster. Call us (503) 393-9999.

"Very professional, on time, courteous, and friendly."

We love hearing feedback about our SERVPRO team! Excellent customer service is one of our top priorities.

"Your service was amazing! You contacted the police department after this situation. You came in and took over. You were there for my client's older children who were out of town.

You did an AMAZING job of taking care of your customers, our clients."

This is such a heart warming feeling to know our team is making a difference and making customers feel this way. 

If you have any kind of water, plumbing, fire, or mold issue call SERVPRO of Salem West and we will take care of you. (503) 393-9999.

"Thank you for adjusting your plans and sending Rick. He did a great job, start to finish. Took time to explain what he was doing and it turned out the repair was larger than anticipated. He stayed with it start to finish. SERVPRO can be proud of such a wonderful employee. Thank you again!!!!"



Our employees at SERVPRO of Salem West go above and beyond the call of duty for our customers. It is our customers and loyal employees that keep our franchise going. We are extremely proud of everyone!

"Jessica, Angela, Maria & Hilda did an awesome job! Keep up the great work! Thank you for helping us get our business open right away."

When our customers recognize our franchise in a positive way it creates a strong bond between them and the SERVPRO brand. Our crews are on point and we couldn't ask for anything better.

If you find yourself in need of fire, water or mold clean-up give us a call (503) 393-9999. We are here to help anytime day or night.

"Chad- thank you for a job well done!! It was a challenge for sure. Your help, support and very reasonable charge was appreciated. The flowers were beautiful and over-the-top. Thank you for your kindness."



At SERVPRO of Salem West our employees aim to please, we strive for nothing but excellence.

Please give us a call at (503) 393-9999 for any disaster issues and outstanding customer service.

"Dear SERVPRO Team,

   Thank you! Your generous sponsorship of the 2018 Keizer Iris Festival is sincerely appreciated! It would not be the success it is without the continued support of partners like you!"



SERVPRO prides itself on community involvement. Taking part in local events is an honor and we hope to do it again next year.

"SERVPRO Gang!

   The BBQ was great! Thanks so much for the fun, food and friendship. We appreciate our partnership with you!

Salem Fire Foundation"



SERVPRO prides itself on community involvement. Honoring our sponsors for the 10th Annual Charity Golf Event by throwing a BBQ was the least we could do.

"Wanted to let you know how much I appreciate Shawn Lapof for going the EXTRA mile in helping me with an issue at my home."



If you have any kind of water, plumbing, fire, or mold issue call SERVPRO of Salem West and we will take care of you. (503) 393-9999.

"Recently I had the need of your services as a water supply line came uncoupled and tried to turn my kitchen and utility room into a swimming pool."

            My insurance adjuster referred you to me, in fact he contacted you and told me you would be contacting me soon. In less than an hour you called me and said that you would call back in an hour letting me know when you could have someone out to evaluate the situation. In less than an hour you called me and said that a person would be at my place at 3:00 P.M. At 3:05 P.M. he was at my front door.

            The technician took a quick assessment of the situation and went to work, working non-stop until 7:15 P.M., tearing out flooring and putting drying equipment to work and always telling an old man what he was doing and why.

            I am the type of person with the attitude “if you want it done right, do it yourself” but the years have taken away that ability for me.

            I was very impressed with this young man and the way he went after the job at hand. This young man is a very top asset for your company.

            I have been very happy with the way your company handled my disaster. Calling me when you said you would, being on time, coordinating the sub-contractors, and they all have been great.

            You have turned a disaster into a positive experience and renewed my faith in mankind which is something in this day and age.



Thank you.

Gerald T

"Mike M. & Wayne did a real good job."



At SERVPRO of Salem West our employees aim to please, we strive for nothing but excellence.

Please give us a call at (503) 393-9999 for any disaster issues and outstanding customer service.

"We are thankful for businesses like SERVPRO who care about the community and choose to give back. We thank John Williams for being in attendance with the SERVPRO bounce house."

SERVPRO prides itself on community involvement. Taking part in Lincoln City's 1st National Night Out event was an honor and we hope to do it again next year.

"I have used SERVPRO before and liked the professional service they provided. I would definitely use them again. Good and professional people too."

At SERVPRO of Salem West our employees aim to please, we strive for nothing but excellence.

Please give us a call at (503) 393-9999 for any disaster issues and outstanding customer service.

"Mike & Ben did a very good job"



SERVPRO has some of the best employees who are top notch at their jobs and very knowledgeable. 

"They were very professional - and hard workers."



At SERVPRO of Salem West our employees aim to please, we strive for nothing but excellence.

Please give us a call at (503) 393-9999 for any disaster issues and outstanding customer service.

"SERVPRO has helped me on a few occasions and each time I have been overly impressed with your technicians. They are always very respectful and caring. Wes took his time to make sure I understood the water damage cleanup process, and was very considerate."



SERVPRO has some of the best employees who are top notch at their jobs and very knowledgeable. 

"I want to thank SERVPRO of Salem West for sending such professional packers to do the job. The girls were wonderful. Amanda & Hilda are true professionals."



After a disaster strikes and you have personal items to move out of your house SERVPRO of Salem West is here to help. Our crew is trained in packing contents from your home to our building and back again. Let us take the worry off of you. We are here to help so give us a call (503) 393-9999.

"Amazing work can't thank Jay enough! Really saved our move in!!"



At SERVPRO of Salem West our employees aim to please, we strive for nothing but excellence.

Please give us a call at (503) 393-9999 for any disaster issues and outstanding customer service.   

"I would not change a thing, Rick was very courteous came in got use taken care of as fast as he could and we appreciate everything SERVPRO did for us. Got helpful advice moving forward with the project and they were the only company that was there the same day we had our Plumbing issue. 

Best customer service I've seen out of a company in the last 5 years out of any company I have ever been to." 



This is such a heart warming feeling to know our team is making a difference and making customers feel this way. 

If you have any kind of water, plumbing, fire, or mold issue call SERVPRO of Salem West and we will take care of you. (503) 393-9999.

"I was very impressed with how quickly this team responded to take care of my mold issue. Very satisfied with the quality of work and professionalism!"

Everyone here at SERVPRO of SALEM WEST is so happy to hear from our satisfied customers. We are fast and professional because it's just the right thing to do! 

Call (503) 393-9999 for mold remediation needs. 

Having a disaster strike your home is a lot to handle. Here at SERVPRO we like to take the worry out of it and reassure our customers we will handle it. A customer from Bend, Oregon felt we did just that.

“SERVPRO of Salem West on-site personnel were prompt, courteous and attentive to my concerns.”

A storm is scary enough, especially when it hits home. It’s important to us to keep our customers informed and not left in the dark with the work and progress of the job on-site. Read what Scott from Bend, Oregon had to say.

“SERVPRO of Salem West on-site personnel clearly explained the cleaning and restoration process throughout the duration of the job.”

We love hearing the feedback from our customers. Jeff from Bend, Oregon strongly agreed with this statement.

“I was confident in the knowledge and professionalism of SERVPRO of Salem West, on-site personnel who performed the services on my home or place of business.” 

At SERVPRO we make sure our customers are happy and comfortable in a time of stress. A couple from Stayton, Oregon was happy to hear about that. 

"Jay was fantastic and very good about keeping us informed. Made process much easier in a stressful situation." 

Whether we are out on the job or in the office, we are very welcoming and helpful. Shirleen in Bend, Oregon agreed.

“SERVPRO of Salem West, office staff was courteous, polite and helpful throughout the duration of the job.”

Any disaster is unfortunate, but with a team like ours at SERVPRO we make it easier to handle knowing our team is on the job. Here's what Rick and Vickie said.

"Rick did an excellent job in providing information and assurance. Justin was absolutely excellent in raising our comfort level and communicating, Melinda was awesome in her communication and making the paperwork easy to deal with."

SERVPRO is happy to satisfy our customers. William felt just that.

“I’m satisfied with the services provided by SERVPRO of Salem West.”

We find it very important to keep our customers up to date and let them know what to expect when we are on the job. Gena from Mt. Angel, Oregon experienced just that. 

"Jay from SERVPRO was awesome! He was very communicative and timely! He also was very personable and explained everything that was going to happen and what to expect. We would highly recommend SERVPRO!"

We like to build a good rapport with our customers. Here is what a customer from Bend, Oregon had to say. 

“I would use SERVPRO of Salem West who assisted me during this loss for future cleaning and/ or restoration needs.”

Mold is a tricky mess to deal with. Handling it comes down to our outstanding employees here at SERVPRO. Dale had some great things to say about one of them. 

"Justin is an outstanding asset for SERVPRO. He has the ability to build honest relationships between customers and contractors, through his accountability, quality, timeliness and commitment to do the best for the customer."

SERVPRO has some of the best employees who are great at their jobs and very knowledgeable. Read what Jonathan had to say about our employees. 

"Justin is a great employee. He answered all my questions, was patient and courteous. We appreciated all his hard work. Lorenzo and Brandon did a great job as well." 

Mold is never a fun thing to deal with. SERVPRO is always here to take care of it. Meet another happy customer.  

"Friendly, courteous personnel -- we are very satisfied with their work."

SERVPRO is known to be faster with any size disaster! This is what Country Financial had to say. 

"Thank you for doing a great job for us last week. We really appreciate your professionalism and the speedy response. In addition, it was a pleasure doing lunch with you and getting more acquainted with what SERVPRO offers and how your company operates. Thanks again!"

Here at SERVPRO it's key to keep our customers up to date with progress to get them back up and running as soon as possible. Trilliant Property Management witnessed that first hand.

"They did a great job of explaining what they were doing. Shout out to Shawn, Rick, and Jay. Very respectful.

Also, Melinda did amazing by being in constant communication."  

SERVPRO is always there for commercial or personal help. This is what Linda had to say about our team. 

"I started recommending SERVPRO to my customers when I worked for an insurance company as a property claims adjuster. After seeing how the staff bent over backwards to make sure our insured's were satisfied--and witnessed their promptness and dedication to the job--I had them come out to my house to do several cleaning jobs.

Everything was done promptly and perfectly. Kay and Mike are committed to providing excellent customer service and excellent work on the site.

As an insurance adjuster, one of the things that I liked about SERVPRO was how easy they made it for me to do my job. If the insured was happy, it sure made my job easier, which meant that I recommended them again and again. On the rare occasion when something did go awry, SERVPRO always found a way to make it right. And that is the reason they are such a success in their business. Thanks for all your great work."

SERVPRO partners with great companies. Here's what one of our customers had to say.

"As a new business owner, it can be a grind getting those 1st jobs. I want to thank SERVPRO of Salem West for trusting DoneRite Plumbing with your valued customers.

The people make the business and Melissa & the rest of the SERVPRO staff have been amazing with welcoming us to the Salem business community!

We look forward to a long valuable relationship and will be recommending you to anyone in need of restoration services!"

Bad odors in your office make it difficult to work. Read what Joe from Salem, Oregon had to say.

"SERVPRO came to our office and was able to locate the unbearable odor underneath the floor.


When other companies couldn't locate the source of the bad odor, SERVPRO could.


Thanks for the prompt and courteous service you're company provided."

Fire can strike any business at any time. Read what Big Mountain Coffee has to say about SERVPRO of Salem West. 

"I would recommend SERVPRO to my family and friends."

In the world of property damage clean up and restoration, speed is the key word. Here's what Maurice and June of Keizer, Oregon had to say about SERVPRO of Salem West

"They were extremely efficient and did a great job in a hurry!"

If you ever have a fire or water damage CALL NOW (503) 393-9999.

Customer from all over the state of Oregon call SERVPRO of Salem West for help. Read what this Albany, Oregon customer had to say about us.

"SERVPRO of Salem West performed to my satisfaction!

Our team goals are to always have happy customers. If you need help with fire, water, mold or bio-hazard clean-up call SERVPRO of Salem West at (503) 393-9999

We are always happy to receive customer testimonials about the work we perform. Sometimes we get basic information at SERVPRO of Salem West. But this still allows our Salem, Oregon team know what we are doing a good job for our clients. Here's what Peter had to say.

"The services provided by SERVPRO of Salem West have been completed to my satisfaction!"

We can't say this is our best testimonial but it certainly proves another happy customer!

From the Willamette Valley Oregon to the Oregon coast line, SERVPRO of Salem West is always ready to help. Here's what one of our Independence, Oregon clients had to say.

"SERVPRO of Salem West was very good about going above and beyond to fix things for me."

When you have need for disaster clean, SERVPRO of Salem West - Oregon is always ready to help. You can reach us at (503) 393-9999

When there's snow and ice on the roads in Newport but there's still work to be done...read what this happy customer said about SERVPRO of Salem West - Oregon.

"Ice and snow made it difficult for the SERVPRO folks but the did their best! They cleaned the carpets and upholstery like the said they would!"

Appreciation for a Job Well Done!

When you have teams of people working with lots of customers in the Salem, Oregon are you want to be sure of one thing. Client Satisfaction. Read what this Salem couple said.

"I very much appreciated the calls each day in advance of staff visits. Rick and Jay were always happy and willing to answer any questions."

Nice job team!

It goes without saying that teamwork makes a dream work. Here's what one client had to say about Jay Priest, a valued team member at SERVPRO of Salem West.

"So appreciate Jay's work from start to finish. Polite thorough and helpful?"

 

There are a few things to consider when making hiring decisions. Technical skill scan be learned. We focus on finding the best people. Jay Priest is certainly an important part of our team.

Knowledge and courtesy is what it takes to ensure client satisfaction. Read what this client had to say about Jay Priest, one of SERVPRO of Salem West technician.

"Jay was very informative of each stage. He was very courteous and helpful through a stressful situation. Bobby and I would welcome him into our home anytime."

Read what a local Keizer, Oregon family had to write about the team at SERVPRO of Salem West. They had a water leak in the crawl space from a burst water line. Upon an initial conversation with their insurance company, they felt as though this damage may not be claim worthy. Upon further inspection the cause of the damage was due to a burst water line. Here's what this family said.

"The guys worked hard and did an awesome job!"

Fantastic employees who were professional, knowledgeable and supportive. Both Eric and Rick should be recognized as employees of the month.

I had a great experience and would highly recommend SERVPRO to friends and family. Rick showed extreme professionalism. Thank you.

Hilda did a great job packing everything. She was very professional and helpful. I was very impressed with her effort.

Dear Rick,

  Thank you. It's a pleasure working with such an honest person.

Dear SERVPRO,

 I want to send a BIG thank you to those who assisted me in moving this past week. Yvonne, Alley, Austin, Dalton and Maria.

 These people helped me finish packing and were able to move all of my stuff which was quite a lot. It even surprised me.

 I certainly do appreciate their hard work and dedication to their jobs. None of them hardly took any breaks.

 Thank yo so much for you service.

I was very impressed by SERVPRO's response that I wanted them to complete the restoration work.

Your technician Justin Murphy is the best!

Rick, Jason, jay and Steven were excellent! I'll always recommend SERVPRO of Salem West. Facebook Link

We have been using SERVPRO to clean our carpets for about 6 years now. One time we decided to try a competitor because they were really busy and quickly realized that was a mistake. We ended up paying three times the amount for half the service and it took three weeks for us to get our couch back ( my wife was devastated).

My husband & I have used SERVPRO of Salem West many times for several different reasons. I can't say enough about the service & care this whole team has. They are nothing but professional & courteous. From our water damage to just cleaning our air ducts I have never been anything less than 100% satisfied. I have referred them to several of my friends & neighbors for many things. All of them have reported back similar experiences. Thank you for always making it like it never happened!!!!!

When our bathroom plumbing exploded, SERVPRO was recommended by our insurance person. This was our first venture into restoration and we were EXTREMELY happy with the service we received. They were friendly, timely, fast, skilled, and communicative. They made a negative initial problem as positive of an experience as we could have received.

When SERVPRO is called to a job, it is usually in a time of crisis. Mike, Kay and their crew are outstanding at taking care of tough jobs in a friendly and caring manner. It is also great to see a local business so involved in our community.

I started recommending SERVPRO to my customers when I worked for an insurance company as a property claims adjuster. After seeing how the staff bent over backwards to make sure our insured's were satisfied--and witnessed their promptness and dedication to the job--I had them come out to my house to do several cleaning jobs. Everything was done promptly and perfectly. Kay and Mike are committed to providing excellent customer service and excellent work on the site.

SERVPRO came to our office and was able to locate the unbearable odor underneath the floor. That the other company that also name starts with the letter S thought that they had taken care of the problem. Thanks for the prompt and courteous service you're company provided.

From an Ethics CE Class attendee

Just a short note to thank you for the CE Class you offered. I appreciated what you've done to make the learning session enjoyable and yet very informative.

Lily Carter, New York Lif