What our Customers say...

Water Damage Testimonials

"I was very happy with the work done and the people I interacted with. Would give a higher grade on all above if possible."

Our departments work together from the beginning to end of each job. Carol had the pleasure to work with the Water and Repairs teams. Customer service is a high priority here at SERVPRO of Salem West and we strive to leave our customers satisfied with a job well done.

Water damage in your home or business make sure to call us today (503) 393-9999.

"Very professional, on time, courteous, and friendly."

We love hearing feedback about our SERVPRO team! Excellent customer service is one of our top priorities.

"Chad- thank you for a job well done!! It was a challenge for sure. Your help, support and very reasonable charge was appreciated. The flowers were beautiful and over-the-top. Thank you for your kindness."



At SERVPRO of Salem West our employees aim to please, we strive for nothing but excellence.

Please give us a call at (503) 393-9999 for any disaster issues and outstanding customer service.

"Recently I had the need of your services as a water supply line came uncoupled and tried to turn my kitchen and utility room into a swimming pool."

            My insurance adjuster referred you to me, in fact he contacted you and told me you would be contacting me soon. In less than an hour you called me and said that you would call back in an hour letting me know when you could have someone out to evaluate the situation. In less than an hour you called me and said that a person would be at my place at 3:00 P.M. At 3:05 P.M. he was at my front door.

            The technician took a quick assessment of the situation and went to work, working non-stop until 7:15 P.M., tearing out flooring and putting drying equipment to work and always telling an old man what he was doing and why.

            I am the type of person with the attitude “if you want it done right, do it yourself” but the years have taken away that ability for me.

            I was very impressed with this young man and the way he went after the job at hand. This young man is a very top asset for your company.

            I have been very happy with the way your company handled my disaster. Calling me when you said you would, being on time, coordinating the sub-contractors, and they all have been great.

            You have turned a disaster into a positive experience and renewed my faith in mankind which is something in this day and age.



Thank you.

Gerald T

"Mike M. & Wayne did a real good job."



At SERVPRO of Salem West our employees aim to please, we strive for nothing but excellence.

Please give us a call at (503) 393-9999 for any disaster issues and outstanding customer service.

"I have used SERVPRO before and liked the professional service they provided. I would definitely use them again. Good and professional people too."

At SERVPRO of Salem West our employees aim to please, we strive for nothing but excellence.

Please give us a call at (503) 393-9999 for any disaster issues and outstanding customer service.

"SERVPRO has helped me on a few occasions and each time I have been overly impressed with your technicians. They are always very respectful and caring. Wes took his time to make sure I understood the water damage cleanup process, and was very considerate."



SERVPRO has some of the best employees who are top notch at their jobs and very knowledgeable. 

"Amazing work can't thank Jay enough! Really saved our move in!!"



At SERVPRO of Salem West our employees aim to please, we strive for nothing but excellence.

Please give us a call at (503) 393-9999 for any disaster issues and outstanding customer service.   

"I would not change a thing, Rick was very courteous came in got use taken care of as fast as he could and we appreciate everything SERVPRO did for us. Got helpful advice moving forward with the project and they were the only company that was there the same day we had our Plumbing issue. 

Best customer service I've seen out of a company in the last 5 years out of any company I have ever been to." 



This is such a heart warming feeling to know our team is making a difference and making customers feel this way. 

If you have any kind of water, plumbing, fire, or mold issue call SERVPRO of Salem West and we will take care of you. (503) 393-9999.

Appreciation for a Job Well Done!

When you have teams of people working with lots of customers in the Salem, Oregon are you want to be sure of one thing. Client Satisfaction. Read what this Salem couple said.

"I very much appreciated the calls each day in advance of staff visits. Rick and Jay were always happy and willing to answer any questions."

Nice job team!

It goes without saying that teamwork makes a dream work. Here's what one client had to say about Jay Priest, a valued team member at SERVPRO of Salem West.

"So appreciate Jay's work from start to finish. Polite thorough and helpful?"

 

There are a few things to consider when making hiring decisions. Technical skill scan be learned. We focus on finding the best people. Jay Priest is certainly an important part of our team.

Knowledge and courtesy is what it takes to ensure client satisfaction. Read what this client had to say about Jay Priest, one of SERVPRO of Salem West technician.

"Jay was very informative of each stage. He was very courteous and helpful through a stressful situation. Bobby and I would welcome him into our home anytime."

Read what a local Keizer, Oregon family had to write about the team at SERVPRO of Salem West. They had a water leak in the crawl space from a burst water line. Upon an initial conversation with their insurance company, they felt as though this damage may not be claim worthy. Upon further inspection the cause of the damage was due to a burst water line. Here's what this family said.

"The guys worked hard and did an awesome job!"

Fantastic employees who were professional, knowledgeable and supportive. Both Eric and Rick should be recognized as employees of the month.

I had a great experience and would highly recommend SERVPRO to friends and family. Rick showed extreme professionalism. Thank you.

Hilda did a great job packing everything. She was very professional and helpful. I was very impressed with her effort.

Dear Rick,

  Thank you. It's a pleasure working with such an honest person.

Dear SERVPRO,

 I want to send a BIG thank you to those who assisted me in moving this past week. Yvonne, Alley, Austin, Dalton and Maria.

 These people helped me finish packing and were able to move all of my stuff which was quite a lot. It even surprised me.

 I certainly do appreciate their hard work and dedication to their jobs. None of them hardly took any breaks.

 Thank yo so much for you service.

I was very impressed by SERVPRO's response that I wanted them to complete the restoration work.

Your technician Justin Murphy is the best!

Rick, Jason, jay and Steven were excellent! I'll always recommend SERVPRO of Salem West. Facebook Link

My husband & I have used SERVPRO of Salem West many times for several different reasons. I can't say enough about the service & care this whole team has. They are nothing but professional & courteous. From our water damage to just cleaning our air ducts I have never been anything less than 100% satisfied. I have referred them to several of my friends & neighbors for many things. All of them have reported back similar experiences. Thank you for always making it like it never happened!!!!!

When our bathroom plumbing exploded, SERVPRO was recommended by our insurance person. This was our first venture into restoration and we were EXTREMELY happy with the service we received. They were friendly, timely, fast, skilled, and communicative. They made a negative initial problem as positive of an experience as we could have received.

I started recommending SERVPRO to my customers when I worked for an insurance company as a property claims adjuster. After seeing how the staff bent over backwards to make sure our insured's were satisfied--and witnessed their promptness and dedication to the job--I had them come out to my house to do several cleaning jobs. Everything was done promptly and perfectly. Kay and Mike are committed to providing excellent customer service and excellent work on the site.